Welcome to Dalang! By accessing or using our services, you agree to the following terms and conditions. Please read them carefully before using our website or services.

1. Acceptance of Terms By using Dalang’s website or services, you confirm that you agree to be bound by these Terms of Use. If you do not agree, you may not use our services.

2. Services Provided Dalang offers managed VPS, managed baremetal, and managed PaaS/IaaS services. These services are provided as-is, and we strive to ensure their reliability, security, and performance.

3. User Responsibilities • Users must provide accurate and up-to-date information when creating an account or purchasing services. • Users agree not to use our services for any illegal, harmful, or malicious purposes. • Users are responsible for securing their login credentials and notifying us immediately of any unauthorized access. • Violation of these conditions will result in immediate service termination, permanent account ban, and no refund.

4. Payments & Refund Policy • All payments made to Dalang are non-refundable, including but not limited to cases of service cancellation (voluntary or involuntary), account termination, or dissatisfaction with the service. • By making a payment, you acknowledge and agree to this no-refund policy.

5. Intellectual Property • All content, branding, and technology provided by Dalang are owned by us or licensed to us. • Users may not copy, modify, or distribute our intellectual property without explicit permission.

6. Service Availability • We strive to provide uninterrupted services but cannot guarantee 100% uptime. • Scheduled maintenance or unforeseen issues may cause temporary disruptions, for which we will notify users in advance where possible. • Our SLA is 95% per Years per Service. Meaning services will be unavailable max 18 Days per Years. • SLA uptime is provided without any financial compensation.

7. Termination of Services Dalang reserves the right to suspend or terminate accounts in the following cases: • Violation of these Terms of Use. • Non-payment or payment disputes. • Abuse of resources, security threats, or activities that may harm Dalang or other users. • At our discretion, if deemed necessary to protect service integrity. No refund will be issued in case of suspension or termination.

8. Limitation of Liability Dalang is not liable for: • Any direct, indirect, or consequential damages arising from the use or inability to use our services. • Loss of data or revenue due to service interruptions, unauthorized access, or user negligence. • Total liability shall not exceed the total amount paid by the user to Dalang in the last 30 days.

9. Modifications to Terms We reserve the right to modify these terms at any time. Continued use of our services after such modifications constitutes acceptance of the updated terms.

10. Governing Law These terms are governed by the laws of Republic of Indonesia, and any disputes will be resolved in the courts of Indonesia.

11. Recommendations to Users To ensure smooth usage of Dalang services, we recommend that users: • Regularly back up their data to an external or third-party storage system. • Use strong and unique passwords for all accounts. • Keep all software, applications, and configurations updated. • Avoid hosting or running untested or malicious code. • Monitor usage to prevent unexpected costs or overages.

12. SLA Disclaimer • Our SLA (95% uptime per year) is a best-effort commitment, not a guarantee of uninterrupted service. • SLA does not include downtime caused by • Force majeure events (natural disasters, government actions, etc.) • User misconfiguration, security breaches due to negligence, or third-party software failures. • Scheduled maintenance announced in advance. • No financial credits, refunds, or compensations will be provided for downtime or SLA breaches. • By using our services, you acknowledge and accept this SLA disclaimer.