Get in touch with sales
Pricing, plans, and product fit for new accounts.
Enterprise documentation lists 24/7 incident response and an initial Sev-1 response within 1 hour for enterprise contracts. This is not a resolution guarantee or automatic coverage for every plan. Confirm your service's support hours, recovery targets, and escalation path.
Buying for a regulated workload or a procurement-led purchase? See enterprise packaging →
Frequently asked questions
How do I contact Dalang?
You can contact Dalang through the form on this page, or via WhatsApp, email, and phone. Dalang's Indonesia-based team handles both sales questions about enterprise plans and technical support for VPS, servers, and app hosting, with help available in English, Indonesian, and Mandarin.
What's the difference between sales and support?
Contact Dalang sales for pricing, enterprise plans, demos, and procurement questions like MSA or invoicing. Contact support for technical help with existing VPS, servers, or app hosting. Choosing the right topic on the contact form routes your message to the team that can answer fastest.
How quickly does Dalang respond?
The contact page publishes a one-business-day response target for general and sales enquiries. Technical-support and incident targets depend on the service, support plan, and severity; enterprise contracts can define faster acknowledgement and update intervals.
Does Dalang offer enterprise quotes?
Yes. Enterprise quotes can cover single-tenant infrastructure, residency requirements, service levels, and procurement documents. Standard MSA, DPA, and SOW documents are available for eligible engagements, and Net-30 invoicing is supported for KYC-cleared entities.