What you will do

Cover assigned shifts in a 24/7 rotation — 8-hour shifts including nights, weekends, and public holidays, with shift differential.
Monitor the NOC surface — Grafana dashboards, alert manager, network health, fleet uptime — and acknowledge or triage alerts within the agreed SLA.
Execute hands-on hardware procedures from runbooks: drive swap, NIC replacement, fiber and copper cabling, PDU rebalancing, rack-and-stack of new units.
Escalate to the on-call SRE for issues outside runbook scope; maintain a clean incident log with timestamps and actions taken.
Image and provision new machines per the playbook supplied by the SRE team.
Maintain DC-floor cleanliness and safety; log temperature, humidity, and power readings per shift.

What we need from you

2+ years experience in a NOC, data center, ISP, or hosting-operations role.
Comfortable with rack-and-stack hardware work — fiber and copper cabling, PDU connections, hot-swap drives.
Linux command-line basics: log inspection, top, ip, journalctl, dmesg, smartctl.
Willing and able to work shift rotations including nights, weekends, and public holidays.
Reliable transport to / accommodation near the Pandeglang facility.
Bahasa Indonesia required; basic English for runbooks and incident reports.

Nice to have

BMC / IPMI / Redfish operations experience.
Hands-on with Incus / LXD / Proxmox or another hypervisor at the operator level.
Networking certifications (CCNA, MTCNA, JNCIA).
Experience with a ticketing system (Helpdesk, JIRA, Linear).

What success looks like in 90 days

Independently covering shifts after the first 30 days of paired rotation.
Zero missed alerts attributable to procedure failure during your shifts.
One contribution to runbook clarity merged — corrections, additions, or edge-case documentation.

How to apply

Send your CV plus a short note (English or Bahasa Indonesia) telling us which two responsibilities you would tackle first and why. We read every application and reply within 7 days.

Apply → [email protected]